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Privacy Policy

Last updated: July 22, 2025

At Streamstack, protecting your privacy is important to us. We’re committed to being transparent about what data we collect, why we collect it, how we keep it safe and how you can control it.

We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and promise that we will never sell your personal information.

This policy applies to all services provided by Streamstack and your use of our website at https://streamstack.com.au.

What We Collect and Why

Identity & Access

When you contact us, whether via form, email, phone or SMS, we may collect:

  • Your name
  • Email address
  • Phone number
  • Company name

We use this information to:

  • Personalise demos or service responses
  • Set up and manage your account
  • Ensure we’re talking to the right person

We will never sell your data.

 

Website Analytics

When you visit streamstack.com.au, our analytics tools collect:

  • Your device type, browser version, and operating system
  • Pages visited and time spent
  • Referral source (how you got to us)
  • Your IP address (used only for stats and conversion tracking)

We use Google Analytics to improve site performance and understand visitor behavior.

Cookies

We use cookies to:

  • Remember your preferences
  • Power analytics and improve UX

You can delete or block cookies via your browser settings. 

Use of AI in Lead Generation

We use an AI agent (Sophie) in some of our contact flows, such as when you submit a form or reply to a marketing SMS.

The AI agent may:

  • Analyse your responses to qualify you as a potential lead
  • Ask tailored follow-up questions based on your business type and needs

We only use the minimum information necessary and never build deep profiles or make final decisions purely with AI.

Email & Marketing

We may send occasional emails about:

  • New features
  • Special offers
  • Updates related to your use of our services

We use Go High Level to manage our CRM and send these communications. You can unsubscribe at any time using the link in the email or by contacting us at [email protected].

Voluntary Correspondence

If you email us or leave feedback, we’ll store that info to continue the conversation. If you participate in surveys or recorded interviews, we’ll always ask first.

Third-Party Tools We Use

We use trusted providers to help us deliver and improve our service:

  • Google Analytics – for website stats
  • Go High Level – for CRM and SMS/email communication
  • OpenAI – powers some AI agent functionality
  • Google reCAPTCHA – protects our forms from spam

Each provider handles data in line with their own privacy policies.

How We Keep Your Data Safe

  • Data in transit is encrypted via TLS
  • Backups are encrypted at rest
  • We patch our systems regularly and limit access to only those who need it

Where Your Data Is Stored

Our website and services are hosted in Australia. By using our services, you consent to your information being processed and stored here.

Your Rights Under Australian Privacy Law

You have the right to:

  • Access the data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data (subject to legal obligations)
  • Restrict how we use your data (e.g. opt out of marketing)
  • Request portability of your information in a readable format
  • Object to decisions made solely by automated systems
  • Non-discrimination if you exercise your privacy rights

To exercise any of these rights, email us at [email protected].

Automated Decision-Making

Our AI agent helps automate some parts of lead qualification, but:

  • No major decisions (sales, eligibility, access) are made by AI

Legal Access & Disclosures

We’ll never share your data unless:

  • It’s needed to deliver our services using trusted providers
  • You’ve given us permission
  • We’re required to comply with a lawful request (e.g. court order)

We reject informal data requests and will notify you (unless prohibited) if such access is ever legally compelled.

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we’ll notify you on our website and update the “last updated” date at the top of this page.

Contact Us

For privacy-related questions or to exercise your rights, contact:
 [email protected]